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Help and advice for schools

Technical help if you're having trouble accessing some of the Music at Home content

I can't see the videos

If you’re accessing our pages from within a school and can’t see the videos we’ve embedded, your school’s internet filter may be blocking them.

To meet privacy standards on our website, we embed videos from YouTube using their enhanced privacy settings – this uses the URL You may have to ask your schools’ IT provider to unblock this URL before you can see the content.

People at home accessing the internet from outside a school network should not have a problem with seeing this content – it will play without YouTube using cookies on people’s devices.